Quality Assurance

Quality Monitoring
The Quality Assurance Department of the County of Summit Developmental Disabilities Board is responsible for implementing the Quality Monitoring System, soliciting satisfaction information from persons served and families, and providing feedback for system improvement. The Quality Monitoring System is a service monitoring system that reviews and evaluates the quality of services and ensures that services comply with regulatory standards. A variety of approaches including on-site observations, interviews, file reviews, and fiscal compliance reviews are utilized to gain feedback for system improvement.

Customer Satisfaction
Since 1993, Summit DD has been conducting Service Satisfaction Surveys with persons served and families. Survey responses, not only provide feedback to help us improve service delivery, but also are important in our Agency's planning process. Results are reported in the Summit DD Operating Plan, and also help us to meet CARF and DODD standards for obtaining and using input from persons served and families.

Director of Quality                                                         Quality Assurance Manager
Billie Jo David 330-634-8079                                           Barb Jones 330-634-8079

Adminsitrative Assistant                                                Quality Assurance Specialist
Cindy McPeek 330-634-8009                                          Linda Winter 330-634-8857

Quality Assurance Monitors
Sharon Howard 330-634-8177
Connie Miller 330-634-8852
Vicky Vidmar 330-634-8358

For more information about the Quality Assurance Department, please contact Barb Jones  Quality Assurance Manager at 330-634-8079 or bjones@summitdd.org

2010-2011 Summit DD OPE Application - Click to Download