Quality Assurance
Director of Quality Assurance
Billie Jo David 330-634-8073
Administrative Assistant
Donna Moss 330-634-8854
Quality Assurance Monitors
Sharon Howard 330-634-8177 Located at Akron Center
Connie Miller 330-634-8369 Located at Southern Center
Vicky Vidmar 330-425-3115 Located at Twinsburg Center
The Quality Assurance Department of the County of Summit Developmental Disabilities Board is responsible for implementing the Quality Monitoring System (QMS), distributing the Care Management Network Provider Performance Summary, soliciting satisfaction information from persons served and families, and providing feedback for system improvement. The Quality Monitoring System is a service monitoring system that reviews and evaluates the quality of services and ensures that services comply with regulatory standards. A variety of approaches including on-site observations, interviews, file reviews, and fiscal compliance reviews are utilized to gain feedback for system improvement.
Each year, Quality Monitoring System key measure results are reported in the CMN Provider Performance Summary. This Provider Performance Summary information is shared with Providers, Summit DD Administrators, and families in an effort to improve the quality of services and aid persons served/families with making service provider selections.
Since 1993, Summit DD has been conducting Service Satisfaction Surveys with persons served and families. Survey responses, not only provide feedback to help us improve service delivery, but also are important in our Agency's planning process. Results are reported in the Summit DD Operating Plan, and also help us to meet CARF and DODD standards for obtaining and using input from persons served and families.
For more information about the Quality Assurance Department, please contact Billie Jo David Quality Assurance Manager at 330-634-8073