Quality Assurance

Director of Quality Assurance
Billie Jo David  330-634-8073

Administrative Assistant
Donna Moss  330-634-8854


Quality Assurance Monitors
Sharon Howard  330-634-8177  Located at Akron Center
Connie Miller  330-634-8369     Located at Southern Center
Vicky Vidmar  330-425-3115    Located at Twinsburg Center




The Quality Assurance Department of the County of Summit Developmental Disabilities Board is responsible for implementing the Quality Monitoring System (QMS), distributing the Care Management Network Provider Performance Summary, soliciting satisfaction information from persons served and families, and providing feedback for system improvement. The Quality Monitoring System is a service monitoring system that reviews and evaluates the quality of services and ensures that services comply with regulatory standards. A variety of approaches including on-site observations, interviews, file reviews, and fiscal compliance reviews are utilized to gain feedback for system improvement.

Each year, Quality Monitoring System key measure results are reported in the CMN Provider Performance Summary. This Provider Performance Summary information is shared with Providers, Summit DD Administrators, and families in an effort to improve the quality of services and aid persons served/families with making service provider selections.

Since 1993, Summit DD has been conducting Service Satisfaction Surveys with persons served and families. Survey responses, not only provide feedback to help us improve service delivery, but also are important in our Agency's planning process. Results are reported in the Summit DD Operating Plan, and also help us to meet CARF and DODD standards for obtaining and using input from persons served and families.

For more information about the Quality Assurance Department, please contact Billie Jo David  Quality Assurance Manager at 330-634-8073