Useful Links & FAQs

Useful Links & FAQs

There is a wealth of resources and information available to you.
Below are links to helpful organizations and answers to many of the
top questions you may have.

Frequently Asked Questions icon

Frequently Asked Questions

Need to understand the MUI process? Aren't sure what IEP stands for? Let us help! From services to levy funding, you can find the answers you need right at your finger tips in our library of frequently asked questions.

Take me to the FAQs

Advocacy and Networking

Connecting with others is the first step to empowerment and self-advocacy. Let us help you find the parent networking group or advocacy organization that is right for you.

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Rights and Resolving Complaints

Everyone is afforded certain rights and freedoms under the law. It's important to know those rights. It's also important to know how to resolve a complaint about services should you ever need to.

Learn about Rights and Resolving Complaints


Summit DD is a levy-funded agency that relies on the generous Summit County tax payers to support the more than 5,000 children and adults with disabilities in Summit County. Thanks to those levy dollars, we are able to tap into state and federal funding which invests an additional $60 mil into our county. Learn more about how Summit DD and the essential services that people rely on each day are funded.

More about funding
SSA Dayna and female artists showing off artwork

Resolving Complaints and Due Process

Summit DD is determined to provide right-fit supports to individuals with developmental disabilities and their families in Summit County. If you have concerns with your services provider or supports you receive, please don’t hesitate to speak with your Service and Support Administrator (SSA). (If you’re not sure who to speak with, please use the contact us tool.) It’s important to let us know about your concern when it happens. The sooner we know, the faster we can help resolve the issue. Be specific when sharing your concern. Try to provide dates, people involved, what happened, and what you would like in the future. Following these guidelines will help us to better serve you and will not interfere with your right to a formal Complaint process.

Here are some guidelines for the resolution of complaints, due process and to help us better serve you.

Quick Tips for Resolving Concerns/Due Process

  • Start by speaking with your Service and Support Administrator (SSA). They may be able to help you solve your concern immediately. If they cannot resolve your concern, they can help you with the next steps toward a resolution.
  • Tell us your concern when it happens. The sooner we know, the faster we can fix it.
  • Be specific when sharing your concern. Try to provide dates, people involved, what happened, and what you would like in the future.

What do I do if I do not agree with services that are reduced, denied or terminated?

An individual, parent, or guardian may appeal reduced, denied or terminated services coordinated through Summit DD. To appeal a decision, there is a grievance procedure and/or formal appeal process. Assistance can be provided by an advocate who may speak on behalf of an individual at his or her request. For locally funded services, see Administrative Resolution of Complaints forms and procedures. For Medicaid Waiver services, please see Due Process forms and procedures.

Administrative Resolution of Complaints Forms and Procedures for (locally funded services and Intake determinations)

Medicaid Due Process Forms and Procedures (Medicaid Waiver Services)

Find additional information about your Rights

Person First Language: A practical guide

The Importance of Person First Language

Words are powerful. They shape the way things or people are viewed. It’s important to think about how we phrase things when talking about disabilities or those with disabilities. Person first language is a respectful way to put the focus on the person and not the disability. Read More ›

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