Cuyahoga DD is committed to ensuring that all rights for people with developmental disabilities are supported and protected.

You have the right to disagree with a decision made about you or for you. Most disagreements can be worked out informally. We encourage you to first:

• Start by speaking with your Service and Support Administrator (SSA). (If you’re not sure who to speak with, please use the contact us tool.) They may be able to help you solve your concern immediately. If they cannot resolve your concern, they can help you with the next steps toward a resolution.
• Tell us your concern when it happens. The sooner we know, the faster we can fix it.
• Be specific when sharing your concern. Try to provide dates, people involved, what happened, and what you would like in the future.

What do I do if I do not agree with services that are reduced, denied or terminated?

An individual, parent, or guardian may appeal reduced, denied or terminated services coordinated through Summit DD. To appeal a decision, there is a grievance procedure and/or formal appeal process. Assistance can be provided by an advocate who may speak on behalf of an individual at his or her request. For locally funded services, see Administrative Resolution of Complaints forms and procedures. For Medicaid Waiver services, please see Due Process forms and procedures.

Administrative Resolution of Complaints Forms and Procedures for (locally funded services and Intake determinations)

• Download the Notice of Adverse Action form to start the appeal process for reduced, denied or terminated services. (Non-Medicaid services.)
• Read the Complaint or Appeal of Adverse Action Explanation

Medicaid Due Process Forms and Procedures (Medicaid Waiver Services)

• Download the Medicaid Due Process form to start the appeal process for reduced, denied or terminated services for those enrolled on a Medicaid Waiver.
• Read the Explanation of State Hearing Procedures from the Ohio Department of Job and Family Services (Additional information about the Bureau of State Hearings can be found on the Ohio JFS site.)

You may also find helpful information in Disability Rights Ohio’s Filing a Complaint with a County Board of Developmental Disabilities.

Find additional information about your Rights

• If you have any questions or you need help asserting your rights, contact your SSA.
• Notice of Privacy Practices (online) or (Download our Notice of Privacy Practices)
• Administrative Resolution (Download Resolving Complaints & Due Process PDF)
• Your Rights (Download Bill of Rights PDF)
• MUI Information
• Disability Rights Ohio
• The ARC of of Ohio
• DODD Toolkit: Your Rights in Ohio’s DD System & Beyond